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We were tenants renting a house managed by Pure (have just vacated as the landlord decided to sell) and I have to say that over three decades of renting, Pure were one of the best property managers we have had to deal with. They attended to major problems quickly and arranged a same-day temporary gas hot water system when ours broke, until a new permanent one could be installed a couple of days later. After one quarterly inspection where they had taken photos of the ancient, tiny, and less than ideal bathroom sink, they installed a new sink and vanity - without us even having to ask. They communicated the owner's intentions to us about selling in a transparent manner. They quickly provided us with a lovely reference to secure a new tenancy. They are refunding the entirety of our bond with none of the money-grubbing pettiness that we have seen from other real estate agents. If you have to rent, and have to deal with a real estate agent/property manager, from my 5 year experience as a tenant, Pure seems to be one of those rare things: an ethical, fair, real estate agency! They treat good tenants with the respect we deserve for maintaining the value of the property while paying down the mortgage.
I have had the the pleasure of working with Pure Real Estate for over 8 years and I couldn't be more impressed with their level of service. From discussing my needs, to providing the regular communication and updates throughout the years, the team at Pure Real Estate have always went above and beyond to ensure that my experience is a positive one. Russell and the team are extremely professional, responsive and detail-oriented, and I always feel like my properties are in good hands. They have always made the process of renting out my property seamless and stress-free and they continue to improve their level of service year on year. I would highly recommend Pure Real Estate to anyone looking for a reliable and professional property management company. They have truly exceeded my expectations and I couldn't be happier with the service they continue to provide.
Our family has owned investment property for several decades - some self-managed; others using Property Managers. Recently we engaged PureRealEstate Group, whom were recommended to us, to manage some property. So far we are extremely impressed with Russell and his team. Tia is our main 'go to' person and she treats our investment as if it were her own. A true advocate. When you have a large number of units, it's easy to forget details and make errors. Tia is comprehensively on top of ALL things and is extremely accessible. For the first time in a long time, we can stop tracking every detail. Tia is trustworthy and, importantly, she gives us peace of mind. Russell, the principal, has a discerning and pragmatic eye who understands the concept of 'return on investment' If you own investment rental property try PureRealEstate Group - they won't disappoint!
Chloe is our property manager and a breath of fresh air - always happy to help and very efficient. Upbeat, courteous, and consistently professional. Chloe for President!
Russell͏ and his team made it so easy. When I decided to sell, I spoke with Russell, as he was also my property manager. He knew what the market was doing, and what I wanted. I was travelling when The property went on the market, but I was always able to contact Russell quickly to clear up any questions. And texts and emails between us were quickly and easily dealt with. So it was handled with ease. Russell and his team made this very easy.
The perfect overall sales experience - We couldn't rate Russell and his team highly enough. Being interstate meant we had to put a lot of faith and reliance on Russell and he didn't disappoint. Russell continually kept us up to date pre-sale (on work done to the property) as well as throughout the sale process (open for inspections and recommendations on how to approach the sale). Achieving a fantastic sale price - well above our expectation - was the icing on the cake and a testament to Russell's hard work and knowledge of the current Brisbane market. We would definitely use Russell and Pure Real Estate again for our buying, selling and rental needs. Many thanks!
Chris was just wonderful in his managing of our property sale. He took clear and well managed steps to ensure that our property had the best chance of a successful sale, using new platforms to market, as well as the usual pathways. He managed staging, photography, great video and inspections to get the clients through the door. And using clear and transparent bidding at the time of offers made the process both ethical and easy. Thank you Chris!! We wouldn't have had such success without you.
Chris sold my property in Loganlea and did a great job dealing with a number of offers and buyer request. He was great communicating through the on boarding and sale process, and continued to communicate with the buyer through an extended settlement process. Highly recommended to sell your property!
Chris was amazing. Provided us timely and regular updates through the entire selling process and was always upfront and open about everything. Exceeded our expectations at every turn. I would highly recommend Chris.
Chris was very professional and always kept us up to date during the sale. We found Chris to be honest and trustworthy. Would very much recommend him to anyone.
Handled the sale of my property in McDowall brilliantly. Appreciated the timely communication from the agent and the transparency offered through using the Market Buy system to handle multiple offers received (7 in 3 days).
Chris kept us fully informed during the sale of our investment unit and worked hard to generate interest in our property and follow up on enquires. We would certainly recommend Chris to other vendors.
Chris was on the ball the whole time. His marketing strategy worked well for me, he knows what he is doing. I was kept informed at all times and he easy going, and he is easy to talk to.
Paul's knowledge of the real estate market in Brisbane is comprehensive. His marketing of our property was first class and he was always available when we needed to communicate. His advice was spot on, and our house sold for the price we wanted after only four days on the market. His charges were very reasonable and it can be rare to find a person of his integrity this field. Extremely happy.
We changed to this company a few years ago, best thing we did. They are quick to respond to emails & advising what is happening with the properties. Make the change, you won't be sorry.
The experience we had with Pure Real Estate (previously Pure Rentals) was amazing. We rented through this group for just over a year and had no issues with them. The genuine customer service we experienced and personal advice that was given to us, particularly by Russell Peter, has restored my trust in real estate agents.
I wanted to highlight the great work your team has done on managing my property, since I joined Pure Real Estate. They respond to all emails and questions in a timely manner, update me on any items related to my property. Recently we had a break lease which your team managed the re-tenanting with ease (no vacancy time). Great service provided.
Pure Real Estate respond to my tenants request promptly and the majority of repairs or issues are addressed immediately and most importantly cost effectively. This is a win for the tenant and a win for the landlord.
As a contractor, the Pure Real Estate team are great to work for. They are clear in their instructions, very punctual with payment, keys and meetings and I am yet to hear a tenant with a single bad thing to say about them. If I had a rental, I would have no problem listing with the team at Pure Real Estate.
I really wanted to thank you and your team Russell for everything you are doing to manage and help me with the Investment properties. At times I wish I never entered into buying some properties cause it doesn't seem to be all the sales people said it would be, but at the same time, I feel better knowing I'm in good hands with you. Always helpful, understanding of personal situations and focused on making sure the properties are performing. Really appreciate it. Many Thanks.
We are current tenants and have been renting through Pure Real Estate for 3+ years. I have found the staff to be friendly, helpful and professional in all my dealings with their office. Our property manager has been fantastic regarding our recent maintenance issue with the hot water system. Tradesman on site within 1 business day and a temporary system in place until the replacement is approved by owner/body corp for installation. We are very happy with the team at Pure Real Estate and cannot speak highly enough of the great service they provide.
Thank you for looking after the leasing of my unit. As discussed it had been vacant for some period. The quality of your photography and marketing script was excellent. I’m very happy with the result.