The experience we had with Pure Real Estate (previously Pure Rentals) was amazing. We rented through this group for just over a year and had no issues with them. The genuine customer service we experienced and personal advice that was given to us, particularly by Russell Peter, has restored my trust in real estate agents.
I wanted to highlight the great work your team has done on managing my property, since I joined Pure Real Estate. They respond to all emails and questions in a timely manner, update me on any items related to my property. Recently we had a break lease which your team managed the re-tenanting with ease (no vacancy time). Great service provided.
Pure Real Estate respond to my tenants request promptly and the majority of repairs or issues are addressed immediately and most importantly cost effectively. This is a win for the tenant and a win for the landlord.
As a contractor, the Pure Real Estate team are great to work for. They are clear in their instructions, very punctual with payment, keys and meetings and I am yet to hear a tenant with a single bad thing to say about them. If I had a rental, I would have no problem listing with the team at Pure Real Estate.
I really wanted to thank you and your team Russell for everything you are doing to manage and help me with the Investment properties. At times I wish I never entered into buying some properties cause it doesn't seem to be all the sales people said it would be, but at the same time, I feel better knowing I'm in good hands with you. Always helpful, understanding of personal situations and focused on making sure the properties are performing. Really appreciate it. Many Thanks.
We are current tenants and have been renting through Pure Real Estate for 3+ years. I have found the staff to be friendly, helpful and professional in all my dealings with their office. Our property manager has been fantastic regarding our recent maintenance issue with the hot water system. Tradesman on site within 1 business day and a temporary system in place until the replacement is approved by owner/body corp for installation. We are very happy with the team at Pure Real Estate and cannot speak highly enough of the great service they provide.
Thank you for looking after the leasing of my unit. As discussed it had been vacant for some period. The quality of your photography and marketing script was excellent. I’m very happy with the result.