If your lights are working but your power points are not working, this is generally due to the safety switch being tripped by a faulty appliance.

What is the safety switch?

Safety switches provide personal protection against electric shock by monitoring the flow of the electricity through a circuit.  The safety switch will turn off the power if a leakage of current is detected.

What you need to do if your power points are not working:

• You will need to unplug every appliance from the power points and then reset the safety switch
• If the safety switch trips again, double check that you have turned off and unplugged all appliances – this includes your microwave, dishwasher, fridge and pool pump if applicable
• Try re-setting the safety switch again and if it is still tripping, please send an email to hello@purere.com.au to report the issue so we can arrange a licenced contractor
• If your safety switch stays on, then you will need to plug each appliance back in to try and identify which one is faulty

Please Note:  If a tradesperson is called out to a property and it is discovered that a faulty appliance is the cause or tenant misuse, the tenant will be responsible for the call out fee.