If your air conditioning unit is not working, please check the following:

• Have you changed the batteries in the remote?
• Has the power box tripped the safety switch or blown a fuse?
• Have you cleaned the filter?

If you have checked the above and the air conditioner is still not working, please submit your maintenance request in writing to hello@purere.com.au.

Please Note:  If a tradesperson is called out to a property and it is discovered it is due to tenant misuse, the tenant will be responsible for the call out fee.