December and January are unique months in property management.
People travel, offices close, trades reduce availability, and tenants often move or give notice just before the break.

For landlords, the biggest challenge is simply knowing how your property will be managed during a period where everything slows down.

At Pure Real Estate, our goal is to make the Christmas period feel seamless — not stressful.
Here’s what landlords can expect from us over the holidays.

🕒 1. Clear, Early Communication About Office Hours

We notify all landlords and tenants well before Christmas about:

• Office closure dates
• Days we’re open or operating on reduced staff
• Who is rostered on each day
• How to reach us if something needs attention
• When routine communication will resume

There are no surprises.
Everyone knows the plan.

📞 2. On-Call Support — Even When the Office Is Closed

Even with reduced hours, Pure Real Estate always has a rostered on-call team member ready to:

• Handle urgent matters
• Respond to tenant communication
• Make approvals where needed
• Escalate issues to senior staff

This ensures landlords are never left without support — even on public holidays.

👨‍👩‍👧 3. Property Managers Are Human — And That’s Why Systems Matter

Just like everyone else, property managers deserve time with family over Christmas.
But the only way the holiday period functions smoothly is by having systems that do the heavy lifting.

Before Christmas, we make sure we have:

• A full staff roster covering every critical day
• A clear handover process between team members
• Pre-scheduled communication sent to all tenants
• A list of contacts and next steps for common situations
• Senior escalation points documented and accessible

When the structure is tight, the holidays run smoothly — for everyone.
When there is no structure, the holidays are chaos.

📨 4. Tenants Receive Clear Instructions Before the Break

Tenants are sent:

• Contact details
• Reporting procedures
• A reminder about expectations during holiday periods
• Information about office hours
• Guidance on common issues (lockouts, lost keys, non-urgent concerns)

This dramatically reduces confusion, delays, and unnecessary escalation.

Tenants knowing what to do = fewer problems for landlords.

🔄 5. Internal Escalation Paths Are Pre-Organised

Even with some staff on leave, Pure Real Estate has:

• A nominated lead PM for each day
• A senior PM overseeing any high-level decisions
• Clear instructions on what can be approved instantly
• Digital logs so no communication gets missed

Nothing waits until “after the holidays.”
Everything has a process.

🚚 6. Smooth Management of Vacates and New Lease Starts

December and January often include:

• Tenants giving notice
• New leases starting
• Bond refunds
• Final inspections
• New tenants moving in

Even if the office is running lighter than usual, we plan early to ensure:

• Final inspections are booked in advance
• Outgoing tenants understand expectations
• Incoming tenants receive their onboarding details early
• Bond and paperwork are processed without delay

Because good planning prevents January pile-ups.

📦 7. Preparation = A Calm Christmas For Everyone

When everything is communicated, rostered, and prepared ahead of time:

• Landlords feel confident
• Tenants feel supported
• Staff can enjoy their break without stress
• January begins smoothly instead of chaotically

This is exactly what our Christmas procedures are designed for.

Pure Real Estate doesn’t shut down — we operate smarter, more structured, and with clarity.

🎁 Final Word

The holiday period can feel unpredictable, but it doesn’t need to be.
With the right preparation and systems, your property continues to be managed professionally — whether it’s Christmas Eve, Christmas Day, or the first business day of the new year.

At Pure Real Estate, we take this period seriously.
Our communication, rostering, and structured processes ensure your investment remains safe, supported, and fully managed — no matter what time of year it is.

👉 Want to know how we manage your property over the holiday break?
Contact Pure Real Estate — we’re here to help.